Shipping policy

#Shipping Policy

##The Game Lodge, LLC

This Shipping Policy applies to purchases made from The Game Lodge, LLC online trading card store.

##Order Processing

The Game Lodge, LLC processes orders during regular business days, excluding weekends and holidays.

Most in-stock orders are processed within 1–3 business days after payment confirmation. Processing times may increase during product launches, major trading card set releases, sales events, holidays, or periods of high order volume.

Orders containing preorder items, backorder items, or special-release products may ship once all items in the order are available, unless split shipping is offered or arranged.

##Shipping Locations

The Game Lodge, LLC ships to eligible locations where carrier service is available.

Some orders may be restricted based on destination, carrier limitations, product type, customs regulations, fraud-prevention review, or other shipping requirements.

##Shipping Rates

Shipping rates are calculated at checkout based on destination, package weight, package dimensions, order value, selected shipping method, and carrier availability.

Promotional shipping offers, including free shipping thresholds, may apply only to eligible orders and destinations. Oversized items, sealed cases, high-value products, and international shipments may be excluded from promotional shipping offers.

##Shipping Methods

Available shipping options may include standard shipping, tracked shipping, expedited shipping, insured shipping, and signature-required delivery.

Carrier selection may vary depending on destination, service availability, package size, item value, and order contents. The Game Lodge, LLC may select an equivalent or upgraded shipping service when necessary to complete shipment efficiently.

##Estimated Delivery Times

Estimated delivery times begin after order processing is complete and the carrier receives the package.

Delivery estimates are provided by carriers and may be affected by weather, holidays, customs processing, local disruptions, incorrect address information, or carrier delays.

##Tracking Information

Tracking information is provided when available after an order has shipped. Tracking updates may take 24–48 hours to appear after the first carrier scan.

For high-value orders, The Game Lodge, LLC may require signature confirmation, insurance, additional verification, or restricted delivery.

Questions about tracking may be sent to support@thegamelodge.store with the order number included.

##Packaging Standards

The Game Lodge, LLC packages trading cards and collectibles with materials appropriate for the product type, quantity, and value.

Single trading cards may be protected with penny sleeves, top loaders, semi-rigid holders, team bags, cardboard reinforcement, rigid mailers, bubble mailers, or shipping boxes.

Sealed products, booster boxes, elite trainer boxes, accessories, and other collectibles may be shipped with cushioning materials to reduce movement and protect items during transit.

##Preorders

Preorder products ship after the official release date and after inventory has been received by The Game Lodge, LLC. Release dates are subject to change by manufacturers, publishers, or distributors.

Orders containing both in-stock items and preorder items may be held until all items are available for shipment unless split shipping is available or arranged.

Questions regarding preorder shipment status may be sent to support@thegamelodge.store.

##Address Accuracy

Shipping information must be accurate and complete at checkout.

The Game Lodge, LLC is not responsible for delivery delays, failed deliveries, or lost packages caused by incomplete, incorrect, outdated, or undeliverable shipping addresses.

If a package is returned due to an address issue, refused delivery, or failed delivery attempt, reshipment may require payment of additional shipping fees.

##International Shipping

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, tariffs, or other charges imposed by the destination country.

These charges are determined by local authorities and are not included in product prices or shipping fees unless stated at checkout.

International delivery times may vary due to customs clearance, destination-country processing, and local carrier handling.

##Lost Packages

A package may be considered lost if tracking shows no movement for an extended period or if the carrier confirms loss.

Lost package claims may require a carrier investigation before a replacement, refund, or store credit is issued. Resolution options depend on carrier findings, shipping method, insurance coverage, order value, and product availability.

Lost package concerns may be submitted to support@thegamelodge.store with the order number and tracking information.

##Damaged Shipments

Damage during transit must be reported promptly after delivery.

Damage reports should include the order number, clear photos of the damaged item, shipping label, outer packaging, inner packaging, and all protective materials.

The Game Lodge, LLC may require damaged packaging and products to be retained until a carrier claim is completed.

If damage is confirmed, resolution may include replacement, refund, store credit, or another appropriate remedy based on product availability and claim approval.

Damaged shipment reports may be sent to support@thegamelodge.store.

##Missing Items

Missing item claims must be submitted promptly after delivery.

The Game Lodge, LLC may review order records, packing verification, package weight, and carrier information before resolving a missing item claim.

Missing item concerns may be sent to support@thegamelodge.store with the order number and details of the missing product.

##Returned Shipments

Packages returned to The Game Lodge, LLC due to failed delivery, refusal, incomplete address, unpaid customs fees, or unclaimed status may be eligible for reshipment or refund after return receipt and inspection.

Original shipping fees may be non-refundable. Additional shipping fees may apply for reshipment.

##High-Value Orders

High-value orders may require additional verification, insured shipping, signature confirmation, or restricted delivery.

The Game Lodge, LLC may delay shipment until verification is complete to protect against fraud, theft, or delivery issues.

##Order Changes and Cancellations

Shipping address changes and cancellation requests may be considered before shipment processing begins.

Once an order has been packed, labeled, or handed to the carrier, changes or cancellations may no longer be possible.

Order change and cancellation requests may be sent to support@thegamelodge.store with the order number.

##Contact Information

Shipping inquiries, tracking concerns, lost package claims, damaged shipment reports, missing item claims, and order-related questions may be directed to:

The Game Lodge, LLC
Email: support@thegamelodge.store